At SweetHeart Beauty we care about your journey to health and wellness! That journey often requires some extra support along the way, so we offer a team of highly trained customer care representatives to help guide you. Simply reach out to help@SweetHB.com and we will be happy to answer any of your questions in as quickly as possible.
Our knowledgeable staff members and corporate office is located in Broomfield, CO. We are ready to provide answers to your questions, assist with product information, or to lend an ear when you need it. We have a strong connection with all of our customers and provide personal, one-on-one support. It’s part of what makes SweetHeart Beauty so unique!
Below are questions that we frequently receive from our customers. Do you have another question that you don't see listed below? Contact us by email and we will get back to you very soon.
Where do your products come from?
We only source our gummies from socially responsible businesses with ethical manufacturing practices.
All of our products are manufactured in the United States and Israel. Everything item we sell is produced in a cGMP inspected facility that is registered with the FDA.
What is pectin and is it good for me?
Pectin gummies ensure all of our products are vegan in nature (with the collagen gummy as an exception). Pectin can be found naturally fruits and vegetables. Most of our competitors use Gelatin based gummies which is derived from animal connective tissue. The usage of pectin makes our product healthy and quite tasty!
I have a product quality concern, what do I do?
You can email us at help@SweetHB.com. We will get back to you within 24-hours during normal business days.
Why is my product slightly different from order to order?
As with any minimally processed food, there can be a natural variance in appearance, scent, or flavor profile from crop to crop. Also, minor hardening may occur. This is a natural occurrence. Please store product in a cool and dry place to ensure freshness.
Are your products GMO-free?
Yes, majority of our products are. Please refer to each specific product page or reference the bottle to find out.
Are your products gluten-free?
Yes, majority of our products are. Please refer to each specific product page or reference the bottle to find out.
Are your products vegan?
Yes, all of our products are with the exception of our collagen based products. Please refer to each specific product page or reference the bottle to find out.
What is the shelf life of your gummies?
Most of product line has a 24-month shelf life
How should your gummies be stored?
Preferable in a cool & dry area is the best environment for our products
Are your products safe to consume if they are past their expiration date?
Our products are dried through various methods but the potency and flavor decreases over time so we don't recommend using past their expiration date.
Do you accept product returns or exchanges?
Yes, please reference our return policy here
I have a question about returns or credits, who should I email?
Please email us at help@SweetHB.com
How long will my order take to ship?
24 to 48 hours during normal business hours.
Can orders be expedited or rushed?
Yes, please select a faster shipping service at checkout. Prices vary
Do you offer international shipping?
No. Not at this time.
Where else can I buy your products?
Just on our website. We enjoy delivering the best possible pricing to our customers. We have solidified a way to do so by selling direct to you.
Can orders be modified after they are placed?
Sure thing! As long as you haven’t gotten a shipment notification, email us at help@SweetHB.com and we will assist you.
How can I track my order?
We will email you a tracking link once you order has been placed.
Do you offer coupons?
Sometimes we do! Join our email list for coupon offers. It can be found at the bottom of this page.
